I can no longer remember the password to my account. What should I do?
If you don't remember the password to your account, please use the Recover forgotten password option, available in the Login page.

Do I need to have a user account in order to buy?
If you wish to place an order on this website, then you must create a user account. The account can be also created after you've added the desired products to the Cart.

Can I get assistance while creating my order?
In case of difficulty, please contact our customer service using the contact form on our site. We will respond as soon as possible.

Can I change my order?
To change or cancel your order, please contact ASAP our customer service using the contact form on our site or reply to the order confirmation email you received automatically after placing your order.

What should I do if I want my order to be shipped to a different address than the one that I specified in my user account?
After adding and confirming the products in your cart, the system gives you the option to specify a different address for the shipping of your order.

Do you offer free shipping?
Yes, we do. Please refer to the Shipping & delivery section.

When will my order ship?
Once your order is placed it will take us about 1-2 business days to package your order and ship it from our warehouse. During the holiday season it can take more days.

Do you ship Internationally?
Yes, we do! However, the shipping cost depends on the area. Please refer to the Shipping & delivery section.

To which countries do you deliver?
You will find the list of countries for delivery on our Shipping & delivery section. We reserve the right to modify this when it is necessary to do so for valid reasons, mostly beyond our control.

What happens if my order is damaged or missing?
Our entire team is mobilized to prepare the orders with great care, but mistakes can be made.We can issue a refund or replace your missing, incorrect, or damaged items, depending on the specific problem and your location. Please once you receive the package, check it as soon as possible. If anything is missing or incorrect, contact us immediately.

How will I receive my invoice?
Your invoice is sent directly with your order confirmation email. You can also consult it on our website in your account area.

I would like to buy a product that isn't in stock. What can I do?
For more information regarding the availability of the product, please contact us by using the Contact us form, located in the footer of the website.

Where can I ask questions about your products?
On each product page, you'll find detailed information on how to use the product. If you can't find the information you are looking for, you can email us on info@ellemental.com for help.

I would like to receive additional information, that can't be found of the website. What should I do?
In this case, please contact us by using the Contact us form on the website.

Do you offer wholesale prices?
All of our pricing is considered wholesale and volume discounts are already built into our pricing structure. For many of our products, the lowest volume is eligible for a retail discount, and you can benefit from this discount when you become our partner and we set up a business account on our website.

How do I become a distributor or partner?
If you are interested in becoming a retailer, or you are a manufacturer or professional, you qualify for a business account on our website. For details please contact us on Cooperation section located in the footer of the website, or by using the Contact us form on the website.